/* Refines existing support surfaces with the shared neutral palette. */
.ops-workspace{--ops-blue:#4c6e89;--ops-track:#e9edf1;--ops-subtle:#f4f6f8;--ops-red:#a43943;--ops-amber:#8b621b}
.ops-tabs{display:flex;gap:5px;flex-wrap:wrap;background:var(--ops-subtle,#f1f3f5);border:1px solid var(--line);padding:6px;border-radius:12px;width:fit-content;max-width:100%;margin:20px 0 24px}
.ops-tab{display:inline-flex;align-items:center;gap:10px;min-height:44px;padding:10px 18px;font-size:15px;font-weight:700;color:var(--muted);border-radius:8px}
.ops-tab.active{background:var(--surface);color:var(--heading-ink);box-shadow:0 1px 5px #152a3612}.ops-tab:hover{color:var(--ink)}.ops-tab>span{font-size:12px;padding:1px 7px;border-radius:5px;background:var(--bg)}
.ops-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin:0 0 24px}
.ops-metric{display:flex;flex-direction:column;gap:9px;min-width:0;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:20px;transition:border-color .15s,box-shadow .15s}
.ops-metric>span{font-size:15px;font-weight:700;color:var(--muted)}.ops-metric>strong{font-size:30px;font-weight:700;color:var(--heading-ink);line-height:1.3}.ops-metric>small{display:flex;align-items:center;justify-content:space-between;gap:8px;color:var(--muted);font-size:12px}.ops-metric>small .icon{width:16px;flex-shrink:0}.ops-metric.amber>strong{color:var(--ops-amber)}.ops-metric.red>strong{color:var(--ops-red)}.ops-metric:hover{border-color:var(--ops-blue);box-shadow:0 4px 15px #102a4310}
.ops-sample{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:12px;margin:16px 0}.ops-sample .icon{width:15px;height:15px}
.ops-toolbar{display:flex;align-items:flex-end;flex-wrap:wrap;gap:12px;padding:18px 22px;border-bottom:1px solid var(--line)}.ops-toolbar .field{min-width:150px;flex:1}.ops-toolbar .ops-search{flex:2}.ops-toolbar input,.ops-toolbar select{min-height:44px;font-size:14px}
.ops-chip{display:inline-flex;align-items:center;gap:6px;line-height:1.5;font-size:12px;font-weight:700;padding:5px 9px;border-radius:6px;background:var(--ops-subtle,#eef1f4);color:var(--ink);width:fit-content;max-width:100%}
.ops-chip.breach,.ops-chip.red{background:#f9e9ec;color:#9b3441}.ops-chip.risk,.ops-chip.amber{background:#fbf0dd;color:#805915}.ops-chip.good,.ops-chip.complete{background:#eaf0f6;color:#3a5c79}.ops-chip.paused{background:#eeeaf7;color:#645080}
.ops-meter{height:6px;border-radius:8px;background:var(--ops-track);overflow:hidden;margin:9px 0}.ops-meter i{display:block;height:100%;background:var(--ops-blue);border-radius:8px}.ops-meter.risk i{background:#b68a36}.ops-meter.breach i{background:#ba5260}.ops-meter.paused i{background:#817198}
.ops-clock-table{min-width:970px;table-layout:fixed}.ops-clock-table[data-column-table] th:nth-child(1){width:28%}.ops-clock-table[data-column-table] th:nth-child(2){width:9%}.ops-clock-table[data-column-table] th:nth-child(3){width:24%}.ops-clock-table[data-column-table] th:nth-child(4){width:18%}.ops-clock-table[data-column-table] th:nth-child(5){width:21%}.ops-clock-table .column-trigger{white-space:nowrap;padding:15px 12px;gap:6px}.ops-clock-table td{vertical-align:middle;padding:18px 14px}.ops-clock-table td small{display:block;font-size:12px;color:var(--muted);margin-top:5px}.ops-ref{background:none;border:0;padding:0;color:var(--heading-ink);font:inherit;font-weight:700;cursor:pointer;text-align:start}.ops-ref:hover{text-decoration:underline}.ops-clock-table .text-link{display:block;margin-top:8px;font-size:13px}.ops-time{display:flex;align-items:baseline;gap:8px}.ops-time strong{font-size:20px}.ops-time span{font-size:12px;color:var(--muted)}
.ops-explainer{padding:16px 20px;border:1px solid var(--line);border-radius:12px;color:var(--muted);font-size:14px}.ops-explainer summary{cursor:pointer;font-weight:700;color:var(--ink)}.ops-explainer p{margin-top:12px;line-height:1.8}
.ops-agreements{display:grid;gap:16px;grid-template-columns:repeat(3,minmax(0,1fr))}.ops-agreements .panel-head h2{font-size:17px}.ops-agreement-row{display:flex;flex-wrap:wrap;align-items:center;gap:14px;margin-top:24px}.ops-agreement-row>div{flex:1;min-width:120px}.ops-agreement-row small{display:block;color:var(--muted);margin-top:8px}.ops-agreement-row>.text-link{width:100%}.ops-policy-grid{display:grid;grid-template-columns:1fr 1fr;gap:28px}.ops-policy-grid h3{font-size:17px;margin-bottom:10px}
.ops-incident-banner{padding:26px;display:flex;align-items:flex-start;justify-content:space-between;gap:24px;border:1px solid var(--line);border-inline-start:5px solid #b28b44;border-radius:16px;background:var(--surface);margin:22px 0 18px}.ops-incident-banner h2{font-size:26px;color:var(--heading-ink);margin:9px 0}.ops-incident-banner p{color:var(--muted);font-size:15px;max-width:680px}.ops-eyebrow{font-size:12px;font-weight:700;color:var(--muted)}.ops-banner-actions{display:flex;flex-direction:column;align-items:flex-end;gap:16px;flex-shrink:0}
.ops-context-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:18px 4px;margin-bottom:18px}.ops-context-strip>div{padding:0 18px;border-inline-end:1px solid var(--line);display:flex;flex-direction:column;gap:8px}.ops-context-strip>div:last-child{border:0}.ops-context-strip span,.ops-context-strip small{font-size:12px;color:var(--muted)}.ops-context-strip strong{font-size:16px;color:var(--heading-ink)}.ops-context-strip .ops-overdue strong{color:var(--ops-red)}.ops-context-strip .text-link{font-size:12px;width:fit-content}
.ops-next-step{display:flex;gap:12px;align-items:center;padding:14px 18px;border-radius:10px;border:1px solid var(--line);background:var(--ops-subtle);font-size:14px}.ops-next-step .icon{flex-shrink:0;color:var(--ops-blue)}
.ops-command-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:22px;align-items:start}.ops-command-grid>*{min-width:0}.ops-command-grid aside .panel-head h2{font-size:18px}.ops-checklist{margin-top:18px}.ops-checklist label{display:flex;align-items:flex-start;gap:14px;padding:20px 0;border-bottom:1px solid var(--line);cursor:pointer}.ops-checklist input{width:18px;height:18px;margin-top:4px;accent-color:var(--brand);flex-shrink:0}.ops-checklist strong{font-size:15px}.ops-checklist small{display:block;margin-top:6px;font-size:12px;color:var(--muted)}.ops-checklist .done strong{color:var(--muted)}.ops-panel-footer{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:20px}.ops-panel-footer .caption{flex:1;min-width:180px}.ops-person{display:flex;align-items:center;gap:10px;padding:10px 0}.ops-person strong{font-size:14px}.ops-linked-record{display:flex;flex-direction:column;gap:10px;padding:14px 0;border-bottom:1px solid var(--line);margin-bottom:12px}.ops-linked-record bdi{font-size:12px;color:var(--muted)}.ops-linked-record strong{display:block;font-size:14px;margin-top:6px}
.ops-updates article{display:flex;gap:16px;padding-bottom:24px;position:relative}.ops-update-dot{width:10px;height:10px;border-radius:50%;background:var(--ops-blue);flex-shrink:0;margin-top:10px}.ops-updates article:not(:last-child)::before{content:'';position:absolute;inset-inline-start:4px;top:24px;bottom:0;width:1px;background:var(--line)}.ops-update-meta{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.ops-updates article>div{flex:1}.ops-updates p{font-size:15px;margin:10px 0}.ops-updates small{color:var(--muted)}.ops-action-card{display:flex;align-items:center;gap:18px;padding:20px 0;border-bottom:1px solid var(--line)}.ops-action-card>div{flex:1}.ops-action-card p,.ops-action-card small{color:var(--muted);font-size:13px;margin-top:8px}
.ops-flow{padding:24px;border-bottom:1px solid var(--line)}.ops-flow:last-child{border:0}.ops-flow-title{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.ops-flow-title small{font-size:12px;color:var(--muted)}.ops-flow-title h3{font-size:18px;color:var(--heading-ink);margin-top:5px}.ops-pipeline{list-style:none;padding:0;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:25px 0}.ops-pipeline li{display:flex;gap:10px;align-items:flex-start;padding:14px 10px;background:var(--ops-subtle);border:1px solid var(--line);border-radius:10px}.ops-pipeline li>span{width:26px;height:26px;display:grid;place-items:center;border:1px solid var(--line);border-radius:50%;font-size:12px;flex-shrink:0}.ops-pipeline li strong{font-size:13px}.ops-pipeline li small{display:block;font-size:12px;margin-top:6px;color:var(--muted)}.ops-pipeline li.complete>span{background:var(--ops-blue);color:#fff;border-color:var(--ops-blue)}.ops-pipeline li.current{border-color:var(--ops-blue);background:var(--surface)}.ops-pipeline .icon{width:15px;height:15px;margin:0}.ops-flow-footer{display:flex;align-items:center;justify-content:space-between;gap:20px}.ops-flow-footer p{font-size:13px;color:var(--muted)}.ops-flow-footer .btn{flex-shrink:0}
.ops-report-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px}.ops-service-bar{display:block;padding:12px 0}.ops-service-bar>div:first-child{display:flex;justify-content:space-between;gap:16px;font-size:14px}.ops-service-bar .ops-meter{height:9px;margin:10px 0}.ops-service-bar>small{display:flex;align-items:center;justify-content:space-between;font-size:12px;color:var(--muted)}.ops-service-bar .icon{height:15px}.ops-distribution-row{display:flex;align-items:center;gap:12px;justify-content:space-between;border-bottom:1px solid var(--line);padding:16px 0;font-size:14px}.ops-distribution-row span{flex:1}.ops-distribution-row strong{font-size:23px}.ops-distribution-row .icon{width:16px}.ops-distribution .caption,.ops-service-bars .caption{margin-top:20px;line-height:1.7}.ops-inline-filter{display:flex;gap:14px;align-items:flex-end;flex-wrap:wrap;margin-bottom:24px}.ops-inline-filter .field{min-width:200px}.ops-chart{display:flex;gap:20px;align-items:stretch;height:190px;padding:8px 0;margin:16px 0 25px;border-bottom:1px solid var(--line)}.ops-bar{display:flex;flex:1;min-width:0;flex-direction:column;align-items:center;gap:7px;background:transparent;border:0;color:var(--ink);font:inherit;cursor:pointer}.ops-bar>strong{font-size:14px}.ops-bar-track{height:120px;display:flex;align-items:flex-end;width:min(100%,52px);background:var(--ops-subtle);border-radius:5px}.ops-bar-track i{display:block;background:var(--ops-blue);width:100%;border-radius:5px;min-height:4px}.ops-bar:hover .ops-bar-track i{background:var(--brand)}.ops-bar small{font-size:11px;color:var(--muted)}.ops-ratio{display:flex;gap:20px;align-items:center;margin:10px 0 20px}.ops-ratio>strong{font-size:42px;color:var(--ops-red)}.ops-ratio h3{font-size:18px}.ops-ratio p{font-size:13px;color:var(--muted)}.ops-breach-row{display:flex;gap:24px;justify-content:space-between;padding:20px 0;border-bottom:1px solid var(--line)}.ops-breach-row>div:first-child{flex:1}.ops-breach-row>div:last-child{display:flex;align-items:flex-end;flex-direction:column;gap:12px}.ops-breach-row h3{font-size:18px;margin:8px 0}.ops-breach-row small{font-size:13px;color:var(--muted)}
.ops-drawer{width:min(540px,calc(100vw - 24px));max-height:calc(100dvh - 32px);margin-block:16px;margin-inline-start:auto;margin-inline-end:16px;border-radius:16px}.ops-drawer-summary h3{font-size:22px;color:var(--heading-ink);margin:16px 0 8px}.ops-drawer-summary>.ops-chip{margin-inline-end:8px}.ops-clock-facts{margin:24px 0}.ops-clock-history{padding-inline-start:20px;color:var(--muted);font-size:14px}.ops-clock-history li{margin-bottom:12px}.ops-day-events article{padding:16px 0;border-bottom:1px solid var(--line)}.ops-day-events article>div{display:flex;justify-content:space-between;gap:14px}.ops-day-events small{color:var(--muted)}.ops-day-events p{margin:10px 0}
.ops-personal-context{display:flex;align-items:center;gap:12px;padding:14px 18px;margin-bottom:20px;background:var(--surface);border:1px solid var(--line);border-radius:12px;font-size:14px}.ops-personal-context>span{flex:1}.ops-personal-row{display:flex;align-items:center;gap:16px;padding:22px;border-bottom:1px solid var(--line)}.ops-personal-row>div{flex:1}.ops-personal-row h3{font-size:18px;color:var(--heading-ink);margin:7px 0}.ops-personal-row p{font-size:14px;color:var(--muted)}.ops-personal-row small{font-size:12px;color:var(--muted)}.ops-intake-person{display:flex;align-items:center;gap:12px;padding:15px;background:var(--bg);border-radius:10px}.ops-highlight-item{border-color:var(--brand);scroll-margin-top:95px}
html[data-theme=dark] .ops-workspace{--ops-blue:#8ba9c3;--ops-track:#303f4c;--ops-subtle:#202d39;--ops-red:#f0a2ac;--ops-amber:#e6c480}html[data-theme=dark] .ops-tabs{background:#202d39}html[data-theme=dark] .ops-chip{background:#2e3e4f;color:#e4edf6}html[data-theme=dark] .ops-chip.breach,html[data-theme=dark] .ops-chip.red{background:#492e38;color:#f4b3bc}html[data-theme=dark] .ops-chip.risk,html[data-theme=dark] .ops-chip.amber{background:#453b29;color:#e8cb91}html[data-theme=dark] .ops-chip.paused{background:#3b334b;color:#d4c3ed}html[data-theme=dark] .ops-chip.good{background:#2c4155;color:#c6ddef}
@media(max-width:1100px){.ops-agreements{grid-template-columns:1fr}.ops-agreement-row{margin-top:16px}.ops-agreement-row>.text-link{width:auto}.ops-command-grid{grid-template-columns:minmax(0,1fr) 260px}.ops-context-strip strong{font-size:14px}.ops-metrics{gap:12px}.ops-metric{padding:16px}.ops-metric>span{font-size:14px}}
@media(max-width:850px){.ops-command-grid,.ops-report-grid{grid-template-columns:1fr}.ops-command-grid aside{display:grid;grid-template-columns:1fr 1fr;gap:16px}.ops-metrics,.ops-context-strip{grid-template-columns:repeat(2,minmax(0,1fr))}.ops-context-strip>div{padding:14px 18px}.ops-context-strip>div:nth-child(2){border:0}.ops-policy-grid{grid-template-columns:1fr}.ops-pipeline{gap:8px}.ops-pipeline li{padding:12px 8px}}
@media(max-width:600px){.ops-tabs{width:100%}.ops-tab{flex:1;text-align:center;justify-content:center;padding:9px 10px;font-size:13px}.ops-metric>strong{font-size:27px}.ops-metric>small{font-size:11px}.ops-toolbar{padding:16px;gap:10px}.ops-toolbar .field{min-width:100%}.ops-incident-banner{flex-direction:column;padding:20px}.ops-incident-banner h2{font-size:22px}.ops-banner-actions{width:100%;flex-direction:row;align-items:center;justify-content:space-between}.ops-command-grid aside{display:block}.ops-pipeline{grid-template-columns:1fr;margin-block:20px}.ops-flow{padding:18px}.ops-flow-footer,.ops-breach-row{flex-direction:column;align-items:stretch}.ops-breach-row>div:last-child{align-items:flex-start}.ops-flow-footer .btn{width:100%}.ops-chart{gap:7px}.ops-bar small{font-size:10px}.ops-action-card{flex-direction:column;align-items:flex-start}.ops-ratio{flex-wrap:wrap}.ops-personal-row{flex-wrap:wrap;padding:18px}.ops-personal-row>div{flex:1 1 70%}.ops-personal-row>.icon-tile{display:none}.ops-personal-context{flex-wrap:wrap}.ops-personal-context .text-link{width:100%}.ops-context-strip strong{font-size:14px}.ops-context-strip>div{padding:12px}.ops-next-step{align-items:flex-start}.ops-next-step span{font-size:13px}}
.ops-workspace button.text-link{appearance:none;background:none;border:0;padding:0;font-family:inherit;font-size:13px;cursor:pointer;text-align:start;min-height:32px;line-height:1.5}.ops-workspace button.text-link:hover{text-decoration:underline}
.ops-personal-scope>select,.ops-personal-scope>label,.ops-personal-scope>.icon{display:none}.ops-personal-scope-label{font-size:13px;color:var(--muted)}